Trendsfort, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. However, if you are not fully satisfied with your purchase, we offer a clear, fair, and transparent return and refund process. By placing an order on our website, you agree to the terms outlined in this policy.
- Return Eligibility
You may request a return within 30 days from the date of delivery.
To qualify for a return, the following conditions must be met:
The item must be unused, unworn, and in its original condition
The product must be returned with all original packaging, tags, and accessories
A valid proof of purchase (order confirmation or receipt) must be provided
Please note:
Items that do not meet these requirements may be rejected or subject to partial refund.
- Non-Returnable Items
Certain items are not eligible for return, including:
Products that have been used, worn, or altered
Items that are damaged due to customer handling or misuse
Customized, personalized, or made-to-order products
Clearance, discounted, or final sale items (if specified)
We reserve the right to refuse returns that do not comply with this policy.
- Return Process
To initiate a return:
Contact our support team within the return period
Provide your order number and reason for return
Follow the return instructions provided by our team
Returns must be approved before shipping. Unauthorized returns may not be accepted.
- Refund Process
Once your returned item is received and inspected:
We will notify you regarding the approval or rejection of your refund
If approved, the refund will be processed within 5–10 business days The refund will be issued to your original payment method
Please note:
Processing times may vary depending on your bank or payment provider
Refunds may take additional time to appear in your account
- Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
Original shipping fees (if any) are non-refundable
We strongly recommend using a trackable shipping service to ensure safe delivery
Trendsfort is not responsible for lost or damaged return shipments.
- Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To assist you quickly, please provide:
Clear photos of the product
A description of the issue
After verification, we will offer:
A replacement at no additional cost, or
A full refund, depending on the situation
- Order Cancellation
Orders can be canceled before they are shipped
Once an order has been dispatched, cancellation is no longer possible
In such cases, you may request a return after receiving the item - Important Notes
Returns that do not meet our policy conditions may be denied
We reserve the right to inspect all returned items before issuing a refund
Abuse of the return policy may result in account restrictions - Return Address & Instructions
Do not send items back without prior approval.
Please contact our support team to receive the correct return address and instructions before returning any product.
- Customer Support
If you have any questions or need assistance, our support team is here to help:
Address: 315 Washington St, Francis, KS 67756 United States
Phone: +1 213-582-6398
Email: [email protected]
Support Hours: Monday to Friday | 9:00 AM – 5:00 PM (EST)
- Agreement
By placing an order with Trendsfort, you confirm that you have read, understood, and agreed to this Refund & Return Policy.