- What products do you offer?
We offer a wide range of home and lifestyle products, including flower vases, ceramic planters, and closet organisation items such as hangers. Our products are designed to combine style, durability, and functionality.
- How long does delivery take?
Orders are processed within 2–3 business days. Delivery typically takes 4–5 business days, depending on your location.
- Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States. There are no hidden charges or membership fees.
- Which shipping carriers do you use?
We use reliable carriers such as DHL, UPS, and USPS to ensure safe and timely delivery.
- Can I change my shipping address after placing an order?
You can request an address change within 24 hours of placing your order. Once the order has been shipped, changes are no longer possible.
- Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways. Your payment details are not stored on our servers.
- What payment methods do you accept?
We accept major payment methods, including Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay.
- Do you offer returns or refunds?
Yes, we offer a return and refund policy. You can request a return within 30 days of receiving your order, provided the item is unused and in original condition.
- Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
- What should I do if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.
- Do you ship internationally?
Yes, we ship internationally. However, customs duties, taxes, or import fees may apply depending on your country.
- How can I contact customer support?
You can reach us using the details below:
Address: 4887 Willow Road Pleasanton, CA 94588-4785 US
Phone: +1 213-582-6398
Email: [email protected]
Support Hours: Monday to Friday | 9:00 AM – 5:00 PM (EST)
- Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Once shipped, cancellation is no longer possible.
- Do you offer wholesale or bulk orders?
Yes, we support wholesale and bulk purchases. Please contact our support team for more details.